Your group runs on phones that never stop ringing. Whether you have site specific teams or one consolidated line for patient access, build flexible workflows that meet every patient’s needs. Unify your communication for text, call, voicemail and live chat with all the teams you need to meet workflow demands with simplicity.
Connect your network
When every location shares one text-enabled number, the whole group can streamline communication. Here’s what practices see after they connect with OhMD:
Save 2–3 staff hours per day
Teams can manage several patient chats at once instead of one call at a time.
Cut inbound calls by about 50 %
Deflect phone calls to text and let front‑desk staff focus on the people in front of them.
Give patients a consistent experience
From appointment requests to medication refills, OhMD can automatically handle most common conversations and provide a complete summary for your team. No more hold music or hours of voicemail to sort through!
Drop no‑shows by 30 %
Individual sites have control over the messaging that goes out, from appointment reminders to broadcast messages that go to groups of patients all at once.
Speed cross‑site handoffs
Assign conversations to individuals and teams across clinics in your network with ease ensuring the right people are brought in at the right time.
Integrated with your EHR
Manually documenting conversations in the EHR is over when you use OhMD. With native integrations with major EHRs like athenahealth, eClinicalWorks, Office Practicum, Veradigm (Allscripts), and more, simply push text conversations to the patient chart in a click.
How OhMD fits a multi‑site workflow
- Centralize your main group phone line
Text‑enable it and get moving in less than a week. Now individuals can follow up with their patients from anywhere without sharing personal numbers while knowing their messages will be reacted to right away
- Custom communication at any scale
Connect with patients that are hardest to reach, accelerate population health campaigns that had low engagement rates, or even introduce concierge models!
- One dashboard, clear controls
Set teams and control visibility of conversations as you see fit
- Individual and team‑based routing
Get texts to the right people and teams the first time – Watch Billing, Triage, Refills, and more, move with lightning speed
- One‑tap video visits and outbound calls
Start a call from the same thread; no apps for patients
Works for groups of all kinds
Make communication simple and enhance coordinated care delivery. Ensure everyone – clinicians, nurses, specialists, and most importantly, the patient – are on the same page. OhMD’s unified communication platform makes it possible for over 1,000 practices across all specialty groups including:
- Primary Care
- Pediatrics
- Orthopedics
- Behavioral Health
- Urgent Care
- Surgical Centers, and more
Unify patient communication
Run each office in your network like it’s in the next room. Book a quick demo to see how OhMD connects all your locations and makes conversation seamless.