What is OhMD? OhMD is a HIPAA-compliant omni-channel patient communication platform for physician practices. It reduces high inbound patient call volume by unifying AI-driven and human-led conversations across text, phone, and web in a single inbox.
Patients communicate with your practice using regular phone calls and text messages. They do not need to download an app or log into a portal.
Two-way texting tools focus only on messages. OhMD handles calls, texts, and web chats together. It deflects inbound calls with AI while keeping staff in the loop through one unified inbox.
Voice AI tools handle calls in isolation. OhMD combines voice AI with secure texting and human workflows. Staff can step into AI conversations at any time from the same platform.
Hero-in-the-loop means AI handles routine patient requests, but staff always retain visibility and control. Teams can take over, respond, or intervene in any conversation from the unified inbox.
Practices use text reminders and follow-up messages to keep patients informed about upcoming appointments. Text messages are more likely to be seen than calls or emails.
OhMD deflects routine calls to text and AI-assisted conversations. It automates scheduling, answers common questions, and routes conversations to the right staff without phone interruptions.
Voice AI for patient calls uses artificial intelligence to answer inbound phone calls, handle routine requests, and route conversations without requiring staff to pick up every call.
OhMD uses voice AI to answer routine patient calls, handle scheduling requests, capture voicemails, and deflect calls to text or messaging when appropriate. All conversations appear in a unified inbox where staff can step in at any time.
OhMD is not a standalone AI receptionist. It is an omni-channel communication platform that combines voice AI with secure texting and human workflows, keeping staff in control.
Yes. OhMD uses a hero-in-the-loop model. Staff can monitor, join, or take over AI-handled phone calls from the same inbox used for texts and messages.
Voice AI can handle appointment scheduling, medication refills, basic questions, voicemail capture, call routing, and call-to-text deflection. Complex or sensitive conversations can be routed to staff.
OhMD answers calls with AI when staff are unavailable, deflects routine calls to text, and ensures no patient request is lost or ignored.
Yes. All AI and human conversations appear in the same inbox. Staff can monitor, join, or take over conversations at any time.
No. OhMD is designed to support staff, not replace them. It reduces repetitive calls so staff can focus on higher-value patient interactions.
OhMD supports phone calls, secure texting, AI voice and messaging, web chat, broadcast messages, and forms. All channels are managed from one inbox.
Yes – with the appropriate patient consent for each use case. OhMD is designed for healthcare and supports HIPAA-compliant communication across all supported channels.
Yes. OhMD’s live chat is designed for healthcare use and includes encryption and secure access controls to protect patient information.
Not all patient texting is HIPAA compliant. OhMD supports compliant texting by encrypting messages on the provider side and requiring secure login for staff. Practices also obtain patient consent before communicating protected health information by text.
OhMD is used by physician practices, medical groups, and healthcare organizations managing high patient call volume and front desk workload.
Practices report fewer staff-handled calls, lower communication costs, faster response times, and improved patient access without adding staff.
Yes. AI-assisted scheduling and messaging allow practices to respond to patient requests 24/7 while keeping staff in control.
Yes. OhMD offers API access and integrations to fit into existing healthcare workflows.
OhMD uses AI to transcribe voicemails and place them directly into the unified inbox so staff can respond quickly without listening to recordings.
Yes. OhMD supports call-to-text workflows that move patient conversations from phone calls to secure text when appropriate.
If AI cannot resolve a request, the conversation is routed to staff. All context stays visible in the same inbox so staff can respond without repeating questions.
A unified inbox ensures staff see every patient conversation, whether it starts with a call, text, or AI interaction. This prevents missed requests and fragmented workflows.
Practices with high call volume, limited front desk staff, long hold times, or frequent missed calls benefit most from voice AI combined with human oversight.
No. Patients communicate using standard phone calls and text messages. No apps or portals are required.
Most practices can implement OhMD in two weeks without changing their phone numbers or workflows.