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Kate Slomkowski

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Kate Slomkowski

Patient Access Workflow in Healthcare: How Better Access Drives Growth

Most healthcare organizations don’t have a demand problem. They have an access problem. Patients are already trying to engage, but too often, they hit friction before they ever schedule. Long hold times, unclear next steps, and slow responses turn intent into drop-off. Growth doesn’t break at the top of the funnel. It breaks inside the… Read On

Kate Slomkowski

Mission Control for Patient Access: 4 Systems Every Healthcare Organization Needs Before Growth Can Take Off

Big missions, like Artemis II, do not run on effort alone. They run on well-engineered systems. The same is true for patient access. When too many requests come through one front desk, one phone line, or one workflow that was never built to handle the volume, friction occurs, and the system slows. That matters because… Read On

Kate Slomkowski

How Conversational AI Reduces Administrative Work in Healthcare

Healthcare clinics have spent the last decade improving access with online scheduling, digital intake, patient portals, and messaging. Though those tools helped, but they did not solve the bigger constraint: demand still outpaces operational capacity. According to McKinsey & Company, 33% of provider tasks and 43% of payer tasks in healthcare could be automated. The… Read On

Kate Slomkowski

AI Patient Communication vs Outsourced Call Centers

For years healthcare organizations used outsourced call centers to handle appointment reminders, referral coordination, billing follow-ups, and population health outreach. It worked…until it didn’t. Patients expect faster, easier communication. Healthcare organizations are also under pressure to improve access, control labor costs, and grow revenue without adding overhead. Those demands are pushing many teams to look… Read On
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