OhMD Team

Client Engagement Climbs at Joya Child and Family Development

CASE STUDY – Texting and Telehealth improve attendance and outcomes for children seeking developmental support CHALLENGES SOLUTIONS RESULTS This Washington state pediatric therapy organization increased client engagement and overall quality of care delivery with text and video Joya Child and Family Development is a non-profit in Spokane County, Washington offering pediatric therapy to families regardless… Read On

OhMD Team

Improving the Patient Referral Form

What’s happening with the patient referral form? The number one cause of physician burnout is too many bureaucratic tasks like charting and paperwork[1]‘Death by 1000 Cuts’: Medscape National Physician Burnout & Suicide Report 2021. Despite the fact that many providers, particularly specialists, rely on patient referral forms to keep their business afloat, the outdated referral… Read On

OhMD Team

COVID-19: CMS Telehealth Coding Changes We Should Know

From our partners at Svast: As we are all aware, the Centers for Medicare and medicaid Services (CMS) has continued to release telehealth coding changes that impact billing in reponse to care providers’ concerns amidst the novel coronavirus pandemic. Here are the most recent changes that impact billing, which went into effect on May 1,… Read On

OhMD Team

Patient Intake Simplified at Southeastern Pediatric Associates

CASE STUDY – THE “PARKING LOT WAITING ROOM” IMPROVES EFFICIENCY AND PATIENT EXPERIENCE CHALLENGES SOLUTIONS RESULTS This Alabama pediatric practice made patient intake simple and safe with patient texting and electronic forms during the COVID-19 pandemic Southeastern Pediatric Associates sees approximately 300 patients a day. That leaves little room for error when it comes to… Read On

OhMD Team

“TeleHealth Access for Seniors” Nonprofit Spotlight

In March 2020, siblings Hannah and Arjun Verma began the 501(c)(3) nonprofit TeleHealth Access for Seniors whose mission is to improve telehealth accessibility by collecting compatible mobile devices to donate to senior and low-income patients. TeleHealth Access for Seniors had its genesis when the Verma siblings overheard their parents, both medical professionals, discuss the difficulty… Read On

OhMD Team

Payment Collection Skyrockets at Cardiovascular Consultants

CASE STUDY – IMPROVING YOUR BOTTOM LINE Simple patient communication slashes overdue patient balances and reduces self-pay write-offs by 65% at a busy Phoenix heart clinic. CHALLENGES SOLUTIONS RESULTS The 20-some doctors at Cardiovascular Consultants in Phoenix see roughly 800 patients with a co-pay every day. Making sure that their bills get paid is an… Read On

OhMD Team

Patient Experience Prevails at Northeastern Reproductive Medicine

CASE STUDY – IMPROVING PATIENT EXPERIENCE AND ACQUISITION Patient texting and telehealth allowed this fertility clinic to master the patient experience while growing their practice, even during a pandemic. CHALLENGES SOLUTIONS RESULTS When a clinic spends all day answering the phone, they can’t focus on what really matters: quality patient care and experience. In 2019,… Read On

OhMD Team

Patient flow efficiency improves at Intermountain Heart Center

CASE STUDY – IMPROVING PATIENT FLOW EFFICIENCY AND PATIENT COMMUNICATION CHALLENGES SOLUTIONS RESULTS Simple text messaging helped boost patient satisfaction – and patient flow efficiency – for Utah’s #1 ranked cardiologist Patient flow efficiency can have huge impact on both patient satisfaction when it comes to their care. Strong patient communication plays a critical role.… Read On

OhMD Team

Patient Satisfaction Soars at Cadena Family Practice

CASE STUDY – IMPROVING EFFICIENCY LEADS TO BETTER PATIENT SATISFACTION CHALLENGES SOLUTIONS RESULTS Streamlining patient communication saves hours each day – and delights patients – for this Del Rio family practice In early 2020, Julia Cadena, Office Administrator at Cadena Family Practice (CFP), realized her staff was inundated with phone calls to the point that… Read On

OhMD Team

OhMD vs Video-First Telehealth Companies

In recent months, software companies have been rushing to roll out video conferencing to meet a growing demand for telehealth companies during the COVID-19 pandemic. While it is an invaluable resource, video alone can’t satisfy the needs of a high functioning medical practice. That’s why, according to Press Ganey, an increasing amount of patients across… Read On

OhMD Team

Prepare Patients for Video Visits

OhMD built the video visit tool to be user-friendly for patients and providers, but a lot of patients are new to telehealth and need some help getting started. Below are some simple ways to prepare patients for video visits. Prepare Patients with a Pre-Video Visit Saved Reply One way to help prepare a patient is… Read On

OhMD Team

Telehealth Reimbursement for Therapists

On April 30, 2020, the Center for Medicare & Medicaid (CMS) announced they will extend telehealth reimbursement to include therapist providers. This update is long-awaited by therapy practices nationwide who have struggled to stay in touch with clients due to COVID-19. Telehealth Reimbursement Changes The announcement covers a series of new directives to connect all… Read On

OhMD Team

Is the Virtual Waiting Room Here to Stay?

With the spread of COVID-19, medical practices across the US have had to implement new social-distancing procedures, like virtual waiting rooms, to protect the health of their patients and staff. What is a Virtual Waiting Room? A somewhat uncharted territory until the outbreak, the virtual waiting room often takes form as a “parking lot waiting… Read On

OhMD Team

Zoom vs OhMD Telehealth

The use of telehealth services has skyrocketed since the beginning of the COVID-19 pandemic. Accordingly, the Department of Health and Human Services (HHS) announced the loosening of enforcement of specific HIPAA fines for remote telehealth services. As providers continue to search for the best software to offer their services remotely, many wonder about Zoom and… Read On

OhMD Team

The difference between telehealth, telemedicine, and telecare

In response to COVID-19, the popularity and importance of remote health care have drastically increased. Accordingly, many people are wondering about the buzzwords they keep hearing and the differences between these words, in specific, telehealth, telemedicine, and telecare. A frequent misunderstanding we continue to hear relates to the difference between telehealth, telemedicine, and telecare, or… Read On

OhMD Team

Life during lockdown might be much better if technophobia hadn’t held back innovation

Washington Post: Now that much of the world is in lockdown, relying on technology that many viewed with worry and suspicion mere months ago, the consequences of that fearfulness are coming into focus. Consider the past decade and the rise of smartphones and tablets, when an informal coalition of sociologists, media outlets, politicians and others… Read On

OhMD Team

Google Virtual Care Feature

In a blog post released by Google Health’s Director of Product Management Julie Black on Friday, April 10, the search engine announced that due to an uptick in Google searches for telehealth and virtual care, it is releasing a new feature to help users connect with healthcare providers virtually. This tool will enable providers to… Read On

OhMD Team

FCC COVID-19 Telehealth Program

Get Funding for Telemedicine through the COVID-19 Telehealth Program On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law which allotted $200 million to the Federal Communications Commission (FCC) to fund health care providers’ use of telehealth tools to fight COVID-19. On April 2, 2020, the FCC initiated… Read On

OhMD Team

This Company Is Making Texting With Your Doctor the New Normal

Sometimes, the stats just speak for themselves. “We know that 98 percent of patients will read a text message, and 90 percent of those patients will see that text message within three minutes,” says Ethan Bechtel, founder of telehealth startup OhMD. “When you compare that to email, which is read 20 percent of the time, or… Read On

OhMD Team

Telemedicine Codes 2020

A Guide to Telehealth CPT Codes in 2020 In March of 2020 in response to COVID-19, CMS and the White House announced the loosening of regulations around HIPAA and telemedicine codes for 2020, as well as telehealth reimbursement. We will update this article as more news is released. Telemedicine Codes 2020 post COVID-19 On March… Read On