OhMD Team

5 patient experience best practices

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

OhMD Team

Physician patient relationships – How to form lasting bonds

Developing and maintaining patient physician relationships is critical to the success of a practice. Developing that crucial personal relationship with a patient can be easier said than done. Here are some tenants to abide by when looking to build a strong rapport with patients. Physician patient relationships rely on great communication A recent study found… Read On

OhMD Team

Healthcare chatbot – it’s here to stay

In a rapidly digitizing world, artificial intelligence (AI) continues to revolutionize numerous industries. A technology that’s proving particularly transformative is chatbots. These digital assistants interact in human-like ways, answering queries, providing information, and performing tasks in an array of professional contexts. Healthcare is one such industry where chatbots have begun to make a significant impact,… Read On

OhMD Team

What is V1C (Virtual First Care)?

Where did it all start? V1C or virtual first care is emerging as a fresh-faced healthcare solution during an era of social distancing and consumer choice. Over the past year, brick and mortar businesses in many industries, including healthcare, have transitioned to virtual business models to accommodate both staff working from home and patients seeking… Read On

OhMD Team

Medical Billing and Coding Tips and Tricks

Billing for services is not always easy in healthcare, so we went straight to the experts for some medical billing and coding tips and tricks so you can be sure you’re not leaving money on the table. Svast helps healthcare providers improve financial performance with certified billers, coders and best-in-class processes for revenue cycle management.… Read On

OhMD Team

Telehealth: Building trust with patients

In telehealth, building trust with patients is critical. These days, it’s entirely possible that your first time meeting a new patient could be a virtual experience. How do you make a good first impression, make the patient feel comfortable and offer the same standard of care you would in person? Without the opportunity to meet… Read On

OhMD Team

Asynchronous messaging for mental health providers is a game-changer

Asynchronous messaging for mental health is becoming a must-have for clinics around the country. The United States is seeing more people seek out mental health care than ever before. As the stigma around seeking help when people need it most continues to fade, mental health clinics are finding new ways to provide the best possible care.… Read On

OhMD Team

Automation in healthcare proves key for Pediatric Care of Ogden

CASE STUDY – AUTOMATION AND BULK APPOINTMENT REMINDERS GIVES STAFF SUPERPOWERS CHALLENGES SOLUTIONS RESULTS A pediatric practice offers busy parents more convenience with two-way texting and automated appointment scheduling Pediatric Care of Ogden has found success with automation in healthcare, automating repetitive tasks while still prioritizing a personalized patient experience. Before Pediatric Care of Ogden… Read On

OhMD Team

Creating fierce patient loyalty in healthcare through hyper-personalization

Building patient loyalty in healthcare is becoming increasingly more important as competition continues to grow within the marketplace. In a world where convenience is king, delivering high quality care when and how the patient wants it can help to ensure someone continues to come back to your practice. But how do you do it? Ed… Read On

OhMD Team

Digital Call Deflection for Patient Communication

In today’s fast-paced digital world, it is essential for healthcare providers to maximize digital call deflection in order to meet the increasing demands and expectations of patients. By understanding what digital call deflection is and why it is important in healthcare, implementing effective strategies, studying successful case studies, and measuring its impact, providers can overcome… Read On

OhMD Team

How one practice built Disney-level consumer healthcare experience

With consumerism bleeding into all industries including healthcare, consumer healthcare experience is being considered now more than ever before, as patients have more choice in how and where they receive care. Because of this, practices are now competing on elements of the patient experience beyond simply the level of care provided. So the question becomes:… Read On

OhMD Team

HIPAA Compliant text messaging to patients helps FPA slash call volume

CASE STUDY – HIPAA compliant text messaging to patients eases support staff burden at busy family practice Two-way patient texting helps a Kentucky family practice slash call volume by 22% in four months The top challenge Family Practice Associates of Lexington faced before implementing HIPAA compliant text messaging to patients was what the Director of… Read On

OhMD Team

Implementing effective telehealth options for your practice

In this episode of “The Patient Conversation”, telehealth consultant Sam Lippolis and OhMD CEO Ethan Bechtel share their expectations for the future of telehealth and suggest best practices for delivering patients the best telehealth experience. They cover the importance of nailing down workflows, training providers on technology, and educating patients to adapt to a hybrid… Read On

OhMD Team

Keeping the televisit at the forefront of care after COVID-19

Even as people are becoming more willing to go back into the doctors office for visits, the value of the televisit has left an indelible mark on patients. Though the U.S. has seen a decline in telehealth usage over the last few months with more and more people becoming vaccinated for COVID-19, a recent study… Read On

OhMD Team

Access to Telehealth Services for Mental Health Expanded at Ayana Therapy

CASE STUDY –  HOW ONE ORGANIZATION EXPANDED ACCESS TO TELEHEALTH SERVICES FOR MENTAL HEALTH USING OHMD A virtual care center provides access to telehealth services for mental health helping clients with culturally competent therapists using texting and video visits CHALLENGES: SOLUTIONS: RESULTS: Ayana Therapy was founded in 2018 by CEO Eric Coly, from Senegal, who… Read On

OhMD Team

How to Ask for Patient Reviews

So you’re asking yourself, how to ask patients for reviews? You’ve come to the right place. The shaping of your medical practice’s online reputation is happening whether you are managing it or not. Your prospective patients make snap judgements about you based on the first things they see when they search the web. Word of… Read On

OhMD Team

Improving patient experience key to compete with Amazon Care

Improving patient experience is something we are all striving for. Unfortunately there is no magic formula to make it happen. Every facility is different, there are nuances to every population served, and there are countless factors for the individual that make improving patient experience really difficult. While we are taking steps toward a value-based care… Read On

OhMD Team

Amazon Care and the future of value based care

Ethan Bechtel, OhMD CEO, recently sat down with John Lynn, Founder and Chief Editor at healthcareittoday.com for “The Patient Conversation” to discuss an important shift in healthcare from fee for service to value based care. They also delve into the expected impacts of Amazon Care on the healthcare industry, suggesting ways for smaller scale medical… Read On

OhMD Team

Google reviews are important for your patient practice

As it turns out, Google reviews are pretty powerful when it comes to growing your patient practice. We learned why Google reviews and your practice’s Google My Business page are critical components of the success of your patient practice in a recent discussion on the topic. OhMD CEO, Ethan Bechtel recently sat down with Matt… Read On

OhMD Team

Physician Reviews Rise 200% at Champlain Spine and Pain Management

CASE STUDY – Capturing patient satisfaction through texted review links CHALLENGES SOLUTIONS RESULTS Patient texting opens the door for this pain management practice to request physician reviews by text and transform their online reputation Champlain Spine & Pain Management in Plattsburgh, New York originally signed on with OhMD in September 2020 to improve patient and… Read On